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Host/Hostess  What They Do

Just the Facts


Hosts and Hostesses Restaurant Lounge and Coffee Shop Career Video



Welcomes patrons, seats them at tables or in a lounge, and helps ensure quality of facilities and service.

This career is part of the Hospitality & Tourism cluster Restaurants, Food and Beverage Services pathway.


A person in this career:

  • Greets guests and seat them at tables or in waiting areas.
  • Provides guests with menus.
  • Assigns patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
  • Speaks with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
  • Answers telephone calls and responds to inquiries or transfer calls.
  • Maintains contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
  • Inspects dining and serving areas to ensure cleanliness and proper setup.
  • Informs patrons of establishment specialties and features.
  • Receives and records patrons' dining reservations.
  • Inspects restrooms for cleanliness and availability of supplies and cleans restrooms when necessary.

Insider Info

Dig into the details and check out what people in this job have to say about their work.



Working Conditions and Physical Demands

People who do this job report that:

  • You would often handle loads up to 10 lbs., sometimes up to 20 lbs. You might do a lot of walking or standing, or you might sit but use your arms and legs to control machines, equipment or tools.
  • Work in this occupation involves using your hands to hold, control, and feel objects more than one-third of the time
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves standing more than one-third of the time
  • Work in this occupation involves walking or running more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Irregular hours
  • Rotating shift work
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Bartender -- Mixes and serve alcoholic and non-alcoholic beverages.
  • Cashier -- Records and receives payment from customers for the purchase of goods, services and admission fees.
  • Hospitality Coordinator -- Provides useful services that enhance the lives of individuals in a number of industries. They can work in health care, delivering services to patients and their families; in the tourism industry, working with hotel and resort guests; or for nonprofit org